Unauthorised Dealer Warning
Energy® brand home audio products are sold in the United States through a network of authorized dealers selected by Klipsch Group, Inc. Some of these dealers may have Internet sites on which they are authorized to sell a select mix of our products. Energy dealers have been chosen for their ability to properly represent, sell and, in most cases, service Energy products. Klipsch Group, Inc. provides a warranty on products sold only by our authorized dealers.
Unfortunately, Energy products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from Klipsch Group, Inc.; instead they are acquired from a host of other sources. Energy products sold by unauthorized dealers sometimes are:
- Purchased on a secondary "gray" market;
- Pirated goods not produced by Klipsch Group, Inc.
- Damaged, defective or so-called "B" stock goods; or
- Stolen goods
Many times, these products have serial numbers that have been changed or even removed all together by the unauthorized reseller. Any product represented as an Energy brand that does not have a serial number issued by Klipsch Group, Inc. should be held suspect by the customer. Removal or alteration of the original serial number will automatically void the warranty on that product. Unauthorized dealers either knowingly deceive the consumer by telling them the product is covered by the manufacturer's warranty, or they attempt to make repairs themselves. Repairs made by an unauthorized dealer may not meet Energy standards due to the use of inappropriate parts or repair by untrained personnel. Some unauthorized resellers remove serial numbers and warranty registration cards or replace our mailing address with their own to avoid detection. For that reason, if your new Energy product has no serial number or an obviously altered serial number label, or if there are not matching serial numbers both on the product and on a bar code label on the Energy box it was received in, immediately contact whoever you purchased that product from for resolution.
Many web sites change names and locations frequently so they cannot be reached to solve customer problems. Other sites simply go out of business. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to Energy warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.
The following method will determine if a dealer in question is authorized to sell current Energy home audio products. Click on "Where to Buy" at the top of this page, enter your zip or postal code (US and Canada) and click "Find". Outside of the US and Canada, choose "Not in the US or Canada?" then select a "country and click "Search". This will give you a list of all authorized dealers you can purchase current Energy home audio products from for self-installation. For any other questions, please call 1-866-441-8208 to speak with a customer service representative.