Energy : Store Policy

Store Policy


Please note that all orders ship with a signature required upon delivery - NO EXCEPTIONS.  Make sure you enter a shipping address where someone will be able to accept the order.

Contact Information:

If you have any questions about our online store, please contact us at promedia@klipsch.com or 1-888-554-5665.  If your question is in regards to a technical question, please contact us at support@energy-speakers.com or 1-866-441-8208.

International customers please note that direct sales are exclusive to U.S. customers (not including Puerto Rico). We cannot ship to addresses outside the U.S. For information regarding products in your area, please contact the Energy distributor in your country.

To Order Online

1. Select a product
If you need assistance in choosing the product that is right for you, you can email us at support@energy-speakers.com, or call 1-866-441-8208. 

2. Add to cart
Once a product is added to your cart, you can change or delete the quantity, continue shopping or proceed to checkout. There is no obligation to buy any items in your cart. When you?re ready to place your order, just access your cart and click Next.  Note that some products are listed as "each," so you must enter quantity "2" for a pair for those.

3. Complete your transaction
If you haven't done so already, you will be asked to ?Log In? or register for an account. To complete the process, enter your billing and shipping information. For your protection, the billing address and shipping address must be in the same state, and the billing address must match the one your credit card company has on file.

Choose your shipping method. Residents of Alaska and Hawaii must choose FedEx 2-day or overnight.  

We do not ship to International destinations, PO Boxes, APO, or FPO addresses.

Choose your payment option, and click ?Checkout.? You will receive an invoice number and an e-mail confirmation.

At any time in the process, you may choose to place your order over the telephone by using the contact information above, or print your product selection and take it to your local Energy dealer for retail purchase.

Accepted Payment Methods Online

Visa, MasterCard, American Express
*at this time, we are unable to accept bank issued gift cards due to the inability to verify an accurate billing address associated with these cards

You can send a money order or certified check (we do not accept personal checks) to:

Energy Online Customer Service
Attn: Order Entry
3502 Woodview Trace
Indianapolis, IN 46268

Please call customer service to obtain shipping costs and tax (if applicable) before obtaining your money order or certified check.

Orders will be processed within 24 hours of receipt.

Shipping Policy

Energy e-commerce orders are shipped via Federal Express, or a freight (trucking) company of our choice for larger items, with a signature required upon delivery - NO EXCEPTIONS.

Every effort is made to ship your order within two business days. Additional levels of inside delivery and set up are not available at this time. Someone must be present at the time of delivery. 

We do not ship to Puerto Rico, International destinations, PO Boxes, APO, or FPO addresses.

We do not offer Saturday or Sunday delivery.

Tracking Your Order

If you do not receive your order in the timeframe that you expect, please contact us to obtain tracking information at promedia@klipsch.com , or call 1-888-554-5665.

Transit Damage

Products damaged in transit will be picked up by the carrier. If you receive a shipment that has visible damage:

1. Have the driver code the particular carton(s) as "damaged" on the paperwork or electronic clipboard that you sign. In the case of truck shipments, sign the freight bill as "damaged."

2. Contact us immediately to report the damage: e-mail rma@klipsch.com; fax (870) 777-6753, attn: Returns Department; or call 1-866-441-8208, ask for the Returns Department.. We will issue a Return Authorization number (RA), reship the product upon receipt and initiate the claim process.

3. Keep the damaged item(s) along with the carton and any packing materials. Goods are normally picked up by the carrier and returned with a claim number.

If you receive a shipment that has concealed damage:

1. Contact us immediately to report the damage. We will issue a Return Authorization number (RA), reship the product upon receipt, and initiate an inspection by the carrier. 

2. Keep the damaged item(s) along with the carton and any packing materials. Goods are normally picked up by the carrier and returned with a claim number.
Misshipped Product

If a product you receive isn't what you ordered, please return it with a Return Authorization number (RA) within 30 days of the shipping date on your packing list. To obtain an RA #, you may e-mail rma@klipsch.com; fax (870) 777-6753, attn: Returns Department; or call 1-866-441-8208, ask for the Returns Department. The RA # must appear on the label of the box you ship back. Upon Klipsch's receipt of the misshipped product, we will ship the correct item. The amount of credit or refund given will be the price you paid for the item, shipping charges and applicable tax. It must be in new condition with all accessories, packing materials, warranty information, cards, manuals and any other inserts included.

Return Authorization (RA)

    * You must have a receipt or other valid proof of purchase to receive warranty service.

    * Only products purchased directly from the Klipsch web store within 30 days of shipping date will be authorized for refund.

    * Only products purchased from the Energy web store within the warranty period will be authorized for exchange/repair.

    * Products out of warranty or purchased from an unauthorized dealer will be subject to a repair fee.

    * International customers must receive warranty assistance from the place of purchase.

Before you can obtain a Return Authorization (RA) number, you must contact us to be assigned a Case Number.

Once a case number is received, you may contact returns by e-mailing rma@klipsch.com; faxing (870) 777-6753, attn: Returns Department; or calling 1-866-441-8208, ask for the Returns Department. You will be given an RA number, which must appear on the label of the box you ship back.

Satisfaction Guarantee

If you are not completely satisfied with a product, return it for a full refund. Return it with an RA within 30 days of the shipping date on your packing list. Your feedback on products that didn't meet your expectations is appreciated. The amount of credit or refund given will be the price you paid for the item plus applicable sales tax. (We do not reimburse shipping charges.)
Defective Product

If a product appears to be defective, please contact us with the problem. We may be able to solve it or guide you in the correct usage over the phone. If the product is defective, we will replace or repair it within the warranty period. A full refund can be given if purchased from the Energy web store within 30 days of the shipping date on your packing list. The amount of credit or refund given will be the price you paid for the item, shipping charges and applicable tax.

Credits/Refunds

Only products purchased directly from the Energy web store will be authorized for return for credit.

A credit or refund will be given as follows:

    * Customers who paid by advance payment will be mailed a refund check.

For a full credit or refund, an item must be returned in new condition with all accessories, packing materials, warranty information, cards, manuals and other inserts included

Warranty information for U.S. Customers purchasing direct

Products are covered by the manufacturer's limited warranty against defects in workmanship and materials. If a product proves to be defective within 30 days of the initial ship date and is covered under such a warranty, you may send the product to Klipsch Group or one of their service centers freight prepaid for repair or replacement at their discretion. Warranty and contact information should be included with the product or be printed on the product packaging. Freight charges will be prepaid by Klipsch Group.

Warranty Claims (after 30 days of purchase)

If a product exhibits defects after 30 days and within the warranty period, please contact our Technical Support Department at 1-866-441-8208. If it is determined that you need a new part or complete system exchange, you must first obtain an RA number. You may send the defective part/system to our Warranty Department.

You must include a letter with your name, address, phone number, description of the problem, and a receipt or order confirmation number.

Shipping costs for items returned to Klipsch Group will be paid by the consumer after 30 days from date of purchase. Klipsch Group will be responsible for the shipping costs for those repaired/replaced items returned to the consumer.

Out of Warranty

If your product is not covered under warranty, please contact us to determine repair fees or order parts.

See the complete warranty details.

If You Have a Problem, Talk to Us!

Serving our customers is very important to us. We want to make sure you are satisfied in every way. We welcome your questions, comments or complaints about our products or service. If you have a problem, we have a problem. Please e-mail us at promedia@klipsch.com or call the order hotline at (888) 554-5665.

Questions? Call us!

Have a question about your Energy speakers? Talk to the people who know them best! We?re waiting to hear from you!

United States

Canada

Website for Canadian Distributor:
GENTEC-INTERNATIONAL

Open a Ticket!

If you prefer, your questions and comments can be submitted through our online support system; you can count on rapid response and clear, concise answers.

Please visit our support site by clicking here